Customer Service Is Attitude

CUSTOMER SERVICE IS ATTITUDE NOT A DEPARTMENT

What you don’t know about Customer will kill your Business

A complete introduction to the principles and practice of excellent customer service and the dynamics involved in its delivery for successful businesses.

INSIGHTS IN THIS BOOK

• What Is Your Business?

• Who Are Your Customers?

• Focusing on Quality Customer Service

• Communicate Customer Service Standards

• Dealing with Customer Complaints

• Using the Telephone in Quality Customer Service Delivery

Attitude Is Everything